Refund policy

Refund & Return Policy

Important: Please email us before returning anything. To request a return, you must first email support@trymoriva.cc and wait for our confirmation. We will reply with your return instructions and details, including whether your item is eligible, the return address, and the steps to follow. Please do not send any item back until you have received our confirmation and return instructions. Returns sent without prior confirmation may not be accepted.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return by emailing support@trymoriva.cc.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

1. Email support@trymoriva.cc with your order number, the item(s) you would like to return, and the reason for the return.
2. Wait for our reply. We will confirm whether your return is approved and send you the return details, including the return address and step-by-step instructions.
3. Only after you receive our confirmation, ship your item according to the instructions provided.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving our confirmation will not be accepted.

You can always contact us with any return question at support@trymoriva.cc.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@trymoriva.cc if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please email support@trymoriva.cc first to receive return instructions before sending your item back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@trymoriva.cc.